People Book
3135 Anybody Can Train You Only Someone Who Cares Can Develop You
Last Updated: August 3, 2026Training is transactional. It transfers information — how to operate the POS, how to run a tray, how...
3130 Mastery Over Compliance
Last Updated: August 3, 2026Most training programs in this industry are designed to produce compliance. Follow these steps. Say these words. Don't...
3125 Build a Learning Culture Not a Training Culture
Last Updated: August 3, 2026There's a fundamental difference between a training culture and a learning culture, and most operators have no idea...
3120 Push vs Pull
Last Updated: August 3, 2026There are two ways to deliver knowledge to the people who work for you — — and the...
3115 Training vs Coaching Know the Difference
Last Updated: August 3, 2026There's a difference between training and coaching that most operators never name — — and the gap between...
3110 Four Bad Training Ideas and One Good One
Last Updated: August 3, 2026The hospitality industry chases training trends the same way it chases menu trends — with enthusiasm, without evidence,...
3105 Training Is Broken
Last Updated: August 3, 2026Every training manual I have ever seen — three-ring binders, digital portals, video libraries, laminated checklists taped to...
3100 The Four As of Employee Engagement
Last Updated: August 3, 2026You hire people to achieve outcomes — namely growth. You don't just hire them to create and manage...
3095 FUNDAMENTAL 3 PEOPLE
Last Updated: August 3, 2026The restaurant industry has a talent competition happening at every level, every day, in every market. Most operators...
3090 Theyre Not Your Family Theyre Your Cast
Last Updated: August 3, 2026It's one of the most common things an operator says about their people. "We're like a family here."...