People Book
3055 Hire for Friction Not Fit
Last Updated: August 3, 2026The candidate who made you comfortable in the interview is not necessarily the right hire. Culture fit has...
3060 The Standard Does Not Negotiate
Last Updated: August 3, 2026Operator's Playbook | Casting arc | Insert candidate Status: DRAFT Never lower your standard so a mediocre applicant...
3100 The Four As of Employee Engagement
Last Updated: August 3, 2026You hire people to achieve outcomes — namely growth. You don't just hire them to create and manage...
3095 FUNDAMENTAL 3 PEOPLE
Last Updated: August 3, 2026The restaurant industry has a talent competition happening at every level, every day, in every market. Most operators...
3090 Theyre Not Your Family Theyre Your Cast
Last Updated: August 3, 2026It's one of the most common things an operator says about their people. "We're like a family here."...
3085 The Family Hire
Last Updated: August 3, 2026I've hired mothers and daughters, fathers and sons, cousins, brothers and sisters. Some of the best hires I've...
3080 The Interview Process Is a First Impression
Last Updated: August 3, 2026The way you hire tells a candidate everything about how you value people — before they've worked a...
3075 Stop Asking Goofy Questions
Last Updated: August 3, 2026Before we talk about what to ask, let's talk about what to stop asking. Behavioral interviewing — the...
3070 A Level Talent
Last Updated: August 3, 2026There is a category of cast member that changes the operation simply by being in it. Not because...
3065 The 180 Number
Last Updated: August 3, 2026Operator's Playbook | Casting arc | Insert candidate Status: DRAFT Run the math. One cast member. A standard...