The Demand #
You schedule ten minutes at the end of every shift you and your hire are both in the building, starting this week, and you hold it every single time — not only when something goes wrong. If you only show up in the hire’s domain when there is a problem, you turn your presence into an alarm system, and the hire will start hiding problems instead of surfacing them.
The Work #
- Set the fixed time and length — ten minutes, end of shift — and put it on both calendars this week. Do not let it float or get skipped when the shift ran smooth.
- Run the same four-part agenda every time. Calls made: the hire walks you through the decisions they made in their domain, for visibility, not approval. You listen. They own the narrative.
- Differences: name any call you saw differently, here and only here — never in the moment, never in front of the cast. Ask one question: did the outcome meet the documented standard in the [Scope Handoff Document]? If yes, your preference is not a standard. If no, enforce and document it.
- Standards updates: add any real standard that surfaced but was not written down. Strike any preference that was pretending to be a standard.
- Shift read and Coaching: have the hire surface what they tracked, then share what you saw — framed as your lens, not a correction.
By the end of this week, you have run [The Ten-Minute Close] after every shared shift, on schedule, whether or not anything went wrong.
