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3125 Build a Learning Culture Not a Training Culture
Last Updated: August 3, 2026There's a fundamental difference between a training culture and a learning culture, and most operators have no idea...
3120 Push vs Pull
Last Updated: August 3, 2026There are two ways to deliver knowledge to the people who work for you — — and the...
3115 Training vs Coaching Know the Difference
Last Updated: August 3, 2026There's a difference between training and coaching that most operators never name — — and the gap between...
3110 Four Bad Training Ideas and One Good One
Last Updated: August 3, 2026The hospitality industry chases training trends the same way it chases menu trends — with enthusiasm, without evidence,...
3105 Training Is Broken
Last Updated: August 3, 2026Every training manual I have ever seen — three-ring binders, digital portals, video libraries, laminated checklists taped to...
3100 The Four As of Employee Engagement
Last Updated: August 3, 2026You hire people to achieve outcomes — namely growth. You don't just hire them to create and manage...
3095 FUNDAMENTAL 3 PEOPLE
Last Updated: August 3, 2026The restaurant industry has a talent competition happening at every level, every day, in every market. Most operators...
3090 Theyre Not Your Family Theyre Your Cast
Last Updated: August 3, 2026It's one of the most common things an operator says about their people. "We're like a family here."...
3085 The Family Hire
Last Updated: August 3, 2026I've hired mothers and daughters, fathers and sons, cousins, brothers and sisters. Some of the best hires I've...
3080 The Interview Process Is a First Impression
Last Updated: August 3, 2026The way you hire tells a candidate everything about how you value people — before they've worked a...