The Demand #
Name the one attribute in this profile that is closest to true for your operation right now. Not the one that makes you most comfortable — the one you have been labeling irrelevant. Write it down. That is the first honest read. Everything else follows from it.
The Work #
Which attribute in the Failed Operator Profile is closest to true for your operation right now?
☐ Reactive — the operation runs me, I don't run it
☐ I blame the market for turnover
☐ I treat all cast the same regardless of performance or development
☐ I can't clearly name what makes my operation different from the one down the street
☐ I mistake the absence of crisis for the presence of health
☐ I believe my years of experience make a framework unnecessary
☐ I have been cutting corners on the Guest experience to protect margin
The attribute I selected:
Why I have been labeling it irrelevant:
What it has cost my operation:
The one question I have been avoiding asking:
What I will do differently starting tomorrow:
