The Demand #
Tomorrow, ask your cast to show up as themselves on the floor, not as a performed hospitality persona. Genuine hospitality can't be scripted or performed — it can only be expressed by an actual human being. Watch for the difference between the two during service, and name it when you see it.
The Work #
Watch your cast on the floor tomorrow and name the difference between performed hospitality and the real thing:
A moment where you saw the script running — the smile without the care:
A moment where you saw genuine hospitality — an actual human being, not a persona:
Are you training your cast to run a script, or to show up as themselves?
The one thing you will say to your cast tomorrow about showing up as themselves instead of performing warmth:
