The Demand #
Tomorrow, ask one cast member directly what they've noticed about your blind spots that they've never told you. Expertise narrows what you see; the longer you've run this building, the more likely there's a gorilla in the room you've stopped noticing. Someone on your floor has already named it. Ask them.
The Work #
Ask one cast member directly what they've noticed about your blind spots that they've never told you:
What they said:
The longer you've run this building, the more likely there's something you've stopped noticing. Name your best guess before you ask:
The gap between your guess and what the cast member actually named:
What you will do about the gorilla now that it's named:
