The Demand #
Before your next pre-shift, pick one standing policy that defaults your team to “no” — a substitution rule, a modification limit, a sign on the wall. Ask your team directly: could we find a yes here? Show them the Five Easy Pieces diner scene if you haven’t already, and ask the one question afterward — which restaurant do you work in? Decide, based on their answer, what the policy needs to become.
The Work #
The policy or sign in your operation that currently defaults your team to no:
The last specific Guest request this policy blocked:
Was there a way to get to yes that the policy prevented — yes or no, and how:
When you show your team the diner scene and ask “which restaurant do you work in,” what do you expect them to say honestly:
Rate your team’s default posture toward Guest requests, 1-5, 5 being “always hunting for the yes”:
The policy you will retrain or remove this week so your team’s default becomes finding yes:
