The Fundamental Preface
0099 Reflection Questions
Last Updated: July 30, 2026Don’t answer fast. Answer honestly. The questions aren’t here to make you feel sharp. They’re here to show...
0032 Warning Accountability Is Coming
Last Updated: July 30, 2026Knowing the trap and avoiding the trap are not the same thing. The operator who knows the loop...
0031 A Note On Directness
Last Updated: July 30, 2026This is direct. Not aggressive. Not harsh. But direct — in a way that may feel uncomfortable if...
0026 The Noise Problem
Last Updated: July 30, 2026There has never been more advice available to restaurant operators. YouTube channels dedicated to restaurant management. LinkedIn thought...
0025 The Soft Skills Myth
Last Updated: July 30, 2026We’ve developed the habit of referring to people skills as “soft skills.” It’s the biggest oxymoron in the...
0024c The Chairman and the Cleaning Lady
Last Updated: July 30, 2026Warren Buffett built the most successful holding company in the history of modern business. In his final letter...
0024b The World Is Catching Up
Last Updated: July 30, 2026The argument this work makes is not new. It has been running in the best restaurants for decades...
0024 The Argument
Last Updated: July 30, 2026Every restaurant book ever written falls into one of three categories. The first tells you what to do....
0023 Your Competition Isnt Who You Think It Is
Last Updated: July 30, 2026Most independent operators think about competition the wrong way. They watch the restaurant down the street. They track...
0022 Why Restaurants Fail
Last Updated: July 30, 2026The modern hospitality gospel was written at restaurants doing $300 per Guest. Most operators are running at $65....