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3175 The Six Root Causes of UnderCoaching
Last Updated: August 3, 2026My wife and I walked into a restaurant four weeks after it opened. We'd been there on opening...
3130 Mastery Over Compliance
Last Updated: August 3, 2026Most training programs in this industry are designed to produce compliance. Follow these steps. Say these words. Don't...
3135 Anybody Can Train You Only Someone Who Cares Can Develop You
Last Updated: August 3, 2026Training is transactional. It transfers information — how to operate the POS, how to run a tray, how...
3140 Orient Minds Dont Onboard Bodies
Last Updated: August 3, 2026Operator's Playbook | Development arc | Insert candidate Status: DRAFT Most onboarding is body placement. Here is where...
3145 Real Knowledge vs Chauffeur Knowledge
Last Updated: August 3, 2026Operator's Playbook | Development arc | Insert candidate Status: DRAFT There are two kinds of knowledge in your...
3150 You Cant Teach Someone to Cook Online
Last Updated: August 3, 2026Le Cordon Bleu is teaching people to cook online. Think about that for a moment. One of the...
3155 The Privilege of Making Mistakes
Last Updated: August 3, 2026In a restaurant culture that punishes mistakes, the cast learns one thing above all else: don't try anything...
3160 The Learning Zone
Last Updated: August 3, 2026The cast members who plateau are not the ones who stopped caring. They are the ones you left...
3165 What WorldClass Looks Like
Last Updated: August 3, 2026After more than four decades of hiring, training, and Coaching thousands of cast members across every market and...
3170 OneonOnes Where Development Actually Happens
Last Updated: August 3, 2026Everything else is scaffolding. The training programs, the coaching titles, the development philosophy — all of it is...