The Demand #
Before your next shift, run your shift meeting with intention for ten minutes — not a rundown of covers and reservations, a genuine setting of the standard. Then pick one cast member for a one-on-one this week focused on their development, not a performance correction. Decide right now whether your managers are on the stage acting in the moment, or supervising from the side.
The Work #
Rate each communication tool as currently used in your operation (1-5, 5 = used with full intention):
The shift meeting:
Does it set the collective standard and reinforce culture, or just relay logistics:
The one thing you will say in your next shift meeting that sets a standard, not a task list:
The one-on-one:
Name the cast member and the growth conversation you will have with them this week:
The manager on the stage:
Does your manager act at the point of experience, before the Guest has to say a word, or supervise from a distance:
The one correction or recognition you will deliver live, on the stage, during your next shift:
