The Demand #
Before your next shift, ask one regular Guest — not your best Guest, a regular — to describe what it feels like to come to your operation. Not what they think of the food, how it feels. Compare their answer honestly to the H-ladder rung you believe your architecture occupies. Decide what the gap between the two tells you about the design work still ahead.
The Work #
The regular Guest you asked, and their answer in their own words:
Which E state does their answer describe — E⁻ (processed), E¹ (mechanical, nothing felt), E² (warm but person-dependent), or E³ (consistently known):
Which H rung do you believe your architecture occupies — H⁻, H¹, H², or H³:
Do your E address and your H address match — yes or no:
If they don’t match, name the gap specifically:
Is the warmth in your operation currently a system output or a person-dependent accident — which one:
The design work the gap reveals, and the one piece of it you will start closing this week:
