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Newsletter-Substack

The Pattern Is the Same Everywhere

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Newsletter-Substack

No Growth

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From The Playbook

I Get Two Kinds of Calls

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From The Playbook

“Restaurants Don’t Fail. Operators Do.”

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Newsletter-Substack

Smaller Isn’t the Answer Either

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From The Playbook

Your Layout Is Costing You Money Every Shift

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Newsletter-Substack

Loyalty Is Not a Discount Problem

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FROM THE PLAYBOOK overlaid on digital DNA strand.
From The Playbook

The Phone Isn’t the Problem

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From The Playbook

Relational Hospitality

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From The Playbook

What Warren Buffett Taught Me About How to Run a Better Restaurant

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From The Playbook

You Can’t Hire Better Cast. You Can Hire Better People.

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From The Playbook

You Didn’t Buy a Business Partner. You Bought a Dependency.

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From The Playbook

You’re Looking Right at It. You Just Can’t See It.

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From The Playbook

Same Drumbeat, New Equipment: 44 Years on Tech in Our Business

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From The Playbook

The Three-Legged Stool of Unearned Authority

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From The Playbook

[Transactional Arbitrage]: The Five Bets Underneath Most Restaurants

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From The Playbook

The Twelve Laws of the Guest Experience

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From The Playbook

The Agent Is Already at the Table

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From The Playbook

The Casual Full-Service Problem Isn’t the Food

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FROM THE PLAYBOOK overlaid on digital DNA strand.
From The Playbook

The Conversation About AI and Leadership Is the Same One I’ve Been Having About Road 1 and Road 2 For Decades

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