There are two rooms the restaurant operator sits in when they make a vendor decision. One is the room where the operator…
What Showed Up This Week A revenue-management piece landed in the feed making a serious argument about AI. Not the hype version….
What Showed Up This Week A LinkedIn piece landed in the feed this week making the case that every operator is in…
There’s a specific kind of restaurant decline that operators cannot see while it is happening. Not because they aren’t looking. Not because…
The restaurant helix has always been running underneath your operation. Most operators have never been told it exists. That single unnamed fact…
The operator inside a drifting brand does not own the menu, the pricing, the recipes, or the marketing. He owns exactly one…
The corporate consulting industry produces an endless stream of “influence without authority” playbooks aimed at professionals who need to move things through…
Issue: A recent Supermarket News piece by Richard Mitchell and a LinkedIn response to it both ask the same question about full-service…
Most restaurant marketing mistakes are not the ones you think. The worst one is invisible to the operator making it, because the…
You read the earnings headline this morning. “Noodles & Company Declares It’s ‘Back’ After Historic Sales Quarter.” Comps up 10.3% system-wide. Company…
Gallup measured the effect. They did not name the cause. The missing variable is operational philosophy — and it applies to restaurant…
Most operators will use AI to optimize a restaurant designed for a world that no longer exists. The question every operator has…
The Standing Invitation I've spent forty-four years on the floor. In that time I have not seen a better compensation architecture for…
